Knowledge Base
Cancelling Your Account
Cancel whenever you like, keep access to the end of the period you paid for, and change your mind right up to the date.
You can cancel yourself
No phone call, no reason required, and nobody will ring you about it. Sign in, go to Company Billing, and choose Cancel Account.
Only the account owner can cancel, because it ends the subscription for everybody on the account.
What happens
- Your subscription is set to end at the close of your current billing period. You are not charged again.
- You keep full access until that date. You have paid for it.
- On that date the account closes and sign-in stops working.
- You can undo it at any time before that date.
Cancelling does not delete anything on the day you click it. It schedules the end of the subscription, which is why changing your mind is easy.
Take your data first — this is the important part
Do this before the close date. Afterwards you will need to contact support to retrieve anything, and some records follow their own retention schedule.
1. Connect Document Backup and let it run
The most complete copy you can take. Connections → Document Backup copies every document into your own Google Drive, Dropbox or OneDrive, in folders you keep and can browse without RealtySlate. If you have never connected it, connect it now and give it time to finish before your close date.
2. Export your records
Export Data downloads contacts, leads and other records as files you can open in a spreadsheet or import into another system.
3. Download your signed documents
Executed copies and their audit certificates can be downloaded from each transaction, or from Signed Documents, which has its own search. These are the records you are most likely to need years from now — do not skip them.
4. Sort out your domain
If you own your domain it stays yours; point it wherever you like after closing. If you used a free RealtySlate address, that address stops working, so save any content you wrote.
Changing your mind
Until the close date arrives, go back to Company Billing → Review or Undo Cancellation and choose Keep My Account. Your subscription simply continues at the same price, with no gap, no new setup and no re-approval. Nothing will have happened.
After the account has closed, reopening is possible but needs support — contact us and we will tell you what is still available.
Common questions
- Do I get a refund for the rest of the period? No, and you do not lose it either — you keep full access to the end of the period you have already paid for.
- Will I be charged again? No. The subscription is set to end rather than renew.
- What happens to my website? It stops being served when the account closes. Your domain remains yours.
- What happens to my MLS feed? The display stops. Your MLS membership and any agreement with your association are between you and them, so tell them separately.
- Is my data deleted immediately? No. Closure is an account status, not a deletion, and records are retained on their normal schedule for a period. That is a reason to export early, not a reason to delay.
- Can an admin or agent cancel? No. Owner only.